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Thursday, August 29, 2013

Mobile Apps FAQ Update :)

The Disney Club Penguin page Mobile Apps has new question and answers for Club Penguin App :)

What if I don't have a Club Penguin account?

A penguin can be created directly in the app.

  • Tap the top right corner on the Main Menu to go to the ‘Account’ page
  • Press one of the available '+' buttons
  • Follow the account creation steps

How do I turn off the music and sound effects?

  • Use the iPad’s side control to adjust the music and sound effects volume.
  • Mute the music and sound effects by using the iPad side switch.

Can I get a refund if I purchase a membership in the My Penguin app?

Club Penguin memberships purchased through the My Penguin app are a one time purchase, and do not recur. All purchases you make on the Club Penguin mobile app are subject to Apple inc. terms of use and refund policy.

If you have any questions regarding this policy, please visit Apple's Support page.

What does the My Penguin app have that I can't get on a computer?

The My Penguin app has some features exclusive to mobile users.

  • Interact with the app daily to earn fresh sushi pieces and play Sushi Drop - a brand new game.
  • Member-only levels of Pufflescape and Puffle Rescue will be available for all players.
  • Puffle Roundup has special features not found on the browser version. (Level Counter, Timer Bonus, new obstacles and more).
  • The Penguin Style catalog features mobile exclusive items that are not available online.
  • Add your friends anywhere you go while connected to wi-fi or your mobile network.

Can I see chat logs in My Penguin?

Yes, you can find chat logs at the bottom of the igloo pages when you tap the clipboard icon on your tool bar.

How do I visit my igloo in the My Penguin app?

Tap the igloo icon on your tool bar to visit your igloo.

Can I see who Likes my igloo in the My Penguin app?

At the moment, you can see how many Likes your igloo design has received, but not which penguins have sent them.

How do I buy items in the My Penguin App?

Looking for new items? Or new furniture to decorate your igloo with?

Go to the tool bar on your home page and tap on the shopping bag icon. You’ll find catalogs with the latest furniture, clothing, and accessories that you can buy using the virtual coins you’ve earned in My Penguin.

How do I play games in the My Penguin app?

Tap on the games icon on the home page tool bar. Select the mini game you wish to play from the map.

How do I view my Ignore List in the My Penguin app?

To view your Ignore List, tap on the gear icon in the top left corner of your home screen. Then select the icon with the speech bubble.

Is a My Penguin membership recurring?

Membership is not recurring on the My Penguin mobile app.

Where do I buy furniture for my igloo in the My Penguin app?

Looking for furniture to decorate your igloo with? Just open up the My Penguin App Catalog and tap the furniture tab.

Why can't I find certain items online that are in the My Penguin App?

My Penguin catalogs feature exclusive items available only on the mobile app.

Why can I only go to games and igloos on my map in the My Penguin app?

Currently, these are the only areas featured on the map. We’re working hard to add more places to future updates.

Why doesn’t the My Penguin app change languages when I switch it?

If the My Penguin app is already running, the language will not change.

Close and restart the app to see it in the language you switched to.

Why don't the Card-Jitsu Snow videos play in the My Penguin app?

If the Card-Jitsu Snow videos aren't playing in the My Penguin app, there's a few things you can try.

  • Try closing and reopening the app
  • If Wi-Fi is lost, turn the airplane mode on, then off, to reset it

…For more questions and answers about My Penguin see Mobile Apps FAQ :)

My Penguin 1.2 app available :)

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