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Wednesday, September 25, 2013

Club Penguin Safety information Update :)

Disney Club Penguin has updated their Safety page with more topics and info :)

How does Club Penguin protect users from inappropriate content and language?

Here at Club Penguin, everything we do starts with the question: is this safe for players?

To help protect players from inappropriate content and language, we've created a few tools.

Word filtering systems and human moderators.

Before a message is seen online, it goes through our word filter. The filter identifies inappropriate language and blocks it from being seen. We've also got a team of moderators who review conversations to watch for new language trends and make updates to the word filter.

We want to help players learn what language is appropriate and what isn't. If players use inappropriate language it can result in a temporary or permanent ban.

Player Reports

We want to empower kids to take action when they see impropriate behavior. Players can report other players for breaking the rules. These reports are sent to live moderators who review and take any necessary action. Our moderators can take action in real time or after reviewing the report. Players can also add others to their Ignore List (this means players can't see, or hear anyone who they've chosen to ignore).

What is Safer Internet Day and how can I get involved on Club Penguin?

Safer Internet Day is organized by Insafe, an NGO from Europe. Every February, Insafe partners with organizations, like Disney and Club Penguin, to promote safe and responsible use of online technology and mobile phones, especially amongst children and young people.

Safer Internet Day 2013's theme was 'Online rights and responsibilities'. To make both Club Penguin and the internet a friendlier place, Club Penguin encouraged users to 'Connect with respect'. ‘Connect with respect’ means being kind to all penguins. One easy way is to follow our rules, which encourage respecting others, positive language, keeping personal information safe, and playing the game fairly.

Safer Internet Day 2014 will be about building a better internet together. Check our blog for updates closer to February 2014 to see how you can get involved.

How does playing on Club Penguin influence and encourage positive behavior?

We incorporate a number of activities online to encourage healthy, fun, and positive activities offline.

  • Global Awareness: Our penguins are so generous! Did you know that during Coins For Change, every year our players give BILLIONS of virtual coins to help support real world charities around the world? We also recognize other real world events like Safer Internet Day, Red Nose Day, and Earth Day.
  • Sportsmanship/Teamwork: We think playing Club Penguin is more fun with friends, and our players can work together to earn achievement Stamps, complete quests, and play games.
  • Friendship: Players can meet new friends from all over the world. Our commitment to safety and state of the art tools help keep kids safe online.
  • Creativity: Feel like throwing a tropical igloo dance party? Or being a pirate monster secret agent? From designing igloos to mixing and matching crazy outfits, there are endless opportunities for players to express their unique personalities and stretch their imaginations.
  • Money Management: By earning virtual coins in games, players can learn to save for clothing and igloo furniture items. They can also learn to budget in order to care for virtual pets, and have the opportunity to use their coins to support various charities during Coins For Change.
  • Social Involvement: We think what kids have to say is important. Players can vote and share their opinions on our penguin poll and blog. They can also nominate other players for recognition on the blog.
  • Responsibility: Puffles are pets that players can adopt and care for. Lots of players adopt pet puffles and then give them care and attention to help them stay happy and healthy!
  • Safety: We strive to be one of the safest places online for children. So we've created a few simple rules to give players guidelines for appropriate online interaction. The suggested chat phrases can help players to learn about the types of conversations that are appropriate. We also encourage parental involvement, and have some useful tools for parents.
  • Problem Solving: Problem Solving can be fun… especially if you're also saving the world at the same time! Players can become secret agents, and use their problem solving skills to complete tasks all over the island.

What is an internet/online addiction and what do I do if I think I, or someone I know might have an internet/online addiction?

We want kids to have fun online, but know how important time away from the computer is too.

An internet/online addiction is the excessive use of online content, which interferes with daily life. The person may stop other activities that are important to their development. This includes sports and other interests, schoolwork, and time with family or friends. If you think someone you care for, or even yourself, could be affected, talk with a trusted adult, such as a parent or teacher.

In Club Penguin, parents can place limits on the total time children are allowed to play online or set a specific period in which their child can play. The timer helps establish boundaries and teaches kids the importance of balancing real and virtual world activities. We also have Fun Activities, such as games, crafts, recipes, and other offline activities that encourage kids to enjoy Club Penguin, without being online!

What is a moderator and what do they do?

Moderators are highly trained and experienced online team members that review live Club Penguin game play.  We have four offices around the world that provide support and make sure Club Penguin is appropriate for young players. 

Moderators help keep our players safe by:

  • Reviewing penguin names to make sure they're appropriate
  • Reviewing reports submitted by players and transcripts of conversations
  • Taking appropriate action on players who break the Club Penguin Rules
  • Watching for new language trends and updating our word filter
  • Interacting with players online

The link BUG to “How do I become a moderator?” has been fixed :)

Online Safety? It starts with you!!

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