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Friday, August 29, 2008

Solve problem in Club Penguin by reinstalling Flash Player

The following is the standard response from Club Penguin Support:

“This sort of error is usually caused by your Flash Player, the program on your computer that Club Penguin runs inside of. Perhaps it has become damaged in some small way.
I would recommend fully removing and then reinstalling it from scratch, which can be done by following these instructions:

First uninstall,
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157

Then reinstall,
http://www.adobe.com/go/getflashplayer

Once you have successfully reinstalled the Flash player on your computer, it is recommended that you clear your web cache and restart your web browser for the changes to take effect. To clear your web browser's cache, simply click on the link below and select the web browser you are currently using for detailed directions:

Clear Web Browser Cache instructions

After successfully completing the steps above for your web browser, please restart your computer before attempting to access Club Penguin.
Also, please make certain you are loading Club Penguin from the main "Play Now" button, and not using any of the old "load.swf" files, these no longer will provide you full access to the game.

1 comment:

Mikemunchkin said...

Cheers Saraapril! I've been having this problem! you are great!

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