Saturday, November 27, 2010

Unlock items Online FAILED! What to do :)

What to do if you don’t get items while using a Club Penguin Unlock items online code!

First of all remember if you have bought Club Penguin Toys that includes a Code to Unlock items Online that not work Club Penguin HAS by LAW the Responsibility to fix it! Then COMPLAIN to Club Penguin! DON’T Give up and DON’T give in!

This is how I got the Card-Jitsu Cards I PAID for to my Club Penguin Online Account:

November 9, 2010 I bought and Unlocked Card-Jitsu Cards that NOT ended up on my Club Penguin account Unlock Items Online NOT WORKING!!!

I really wanted to have my Card-Jitsu Cards BEFORE the Water Journey started so I immediately contacted Club Penguins Bug Team about this with details and proof of what should have been added …

November 10, 2010 I contacted Club Penguin Support and provide them with proof, details and links so they could fix this and then I waited for an answer…

November 11, 2010 I contacted BOTH Club Penguin Bug Team and Club Penguin Support and asked for help with this Problem and again I sent all the Proof of what SHOULD be on my account…

November 11, 2010 Now I got TWO answers one from Club Penguin Bug Team, One from Club Penguin Support BOTH from the SAME person…

Hello there, 

Thank you for taking the time to contact us here at support, we always appreciate parent's involvement in their children's online activity.  I am sorry to hear that you are experiencing problems with unlocking Card-Jitsu cards online. Unfortunately, our system is not quite ready to process some of the new codes that have been released. I apologise for the inconvenience this has caused you. Try to enter the codes in a week or so, and hopefully soon you will be able to unlock those cards. Please feel free to drop us a line at any time with any other comments or questions you may have, we are always here to lend a helping flipper! 

Kind regards,  XXXX Club Penguin Support (First Person to Answer)

This answer PROVES that They didn't even Bother to READ my emails!

November 11, 2010 I answer BOTH Club Penguin Bug Team and Club Penguin Support…

Hi
First I am not a Parent I am a Penguin named Saraapril!
Second this is not Water Ninja Codes this are Fire Ninja Codes and they should work! As you could see in the Pictures I got 36 cards unlocked but NONE shows in my Card deck Online or can be used!
Please reread the email and come back with a solution to this problem!

Saraapril

November 11, 2010 I get an answer from Club Penguin Support…

Hi Saraapril,

I see the cards you unlocked but didn't receive and I've added them to your deck. Please check your deck and let me know if you find the cards there.  Kind regards, 

XXXXX (Second Person to Answer)
Club Penguin Support

I checked my Card-Jitsu Online Deck BUT all Cards were NOT added! And Two Cards that I never had Unlocked were added!

November 12, 2010 I sent an email to Club Penguin Support…

Hi XXXXX
Some of the cards are there...
Before I had 39 cards
I unlocked 36 cards
Now I have 65 cards
This means I miss 10 cards!

To make it easier for you I have made a picture
 
See the image showing 2 cards I should not have that needs to be removed
and the 12 cards that are missing and needs to be added
 
Saraapril

November 11, 2010 I got an answer from Club Penguin Support…

Hi Saraapril,
Thanks for your reply, I will gladly look into putting the correct cards on your account, but I cannot see attached images through our e-mail client unfortunately. Is there any chance you could send me the URL of the image? If so, I will take a look and get you playing Card Jitsu with your full deck asap!  If you have any other questions, please don't hesitate to include them in your reply.  Have a great day! 

XXX (Third Person to Answer) 
Club Penguin Support

November 12, 2010 I send an email to Club Penguin Support…

Hi XXX
 
Here the image is available to download showing what cards that are missing and what cards I shouldn't have: XXXXXXXXXXXXXX 

Here you can see all the cards I unlocked: http://saraaprilinclubpenguin.blogspot.com/2010/11/unlock-items-online-not-working.html
 
Here you can see all the cards I had before: http://saraaprilinclubpenguin.blogspot.com/2009/12/my-card-jitsu-cards-online-in-club.html
 
Saraapril

November 13, 2010 I got an answer from Club Penguin Support…

Dear Saraapril,

Thanks for taking your time to write to us and for sending us these links, as well the pictures, too! They were of great help to us here at Club Penguin!
With this information, I was able to take a look into the records for 'Saraapril' and have added any missing cards that were unlock with your recently purchased deck of Card-Jitsu cards.
As for the 2 that you are unsure where they came from, I'd like to let you know that I have decided to leave these cards in your Card-Jitsu deck. Feel free to use them whenever you wish!
Saraaparil, thanks again for writing to us! It is so nice to hear from our many penguins on the island!

Waddle on, 
XXXXXXX  (Fourth Person to Answer) 
Club Penguin Support

November 13, 2010 I send an email to Club Penguin Support…

Hi XXXXXXX

Once AGAIN Club Penguin has FAILED to fix this! I want the Cards I have unlocked and PAID FOR!
Reread the email below and see that I should get a total of 75 cards. Today I only have 69 cards so with the 2 extra cards it should be 77 cards. I have not even bothered to check if you got the correct cards in there as the total was not correct.
I will make this even EASIER for you 39+36+2=77 so why are there 69 cards in my online deck?
I would prefer if you REMOVED the TWO WRONG Cards!
Then make sure to get the CORRECT cards added you have PICTURES of them! Look at the Links I have sent EARLIER!
I expect that my 75 cards CORRECTLY are on my account TODAY!
I am so DISAPPOINTED!

Saraapril

November 14, 2010 I got an email from Club Penguin Support…

Hello Saraapril,

Thank you for your response.
Please know that the card count shown on your penguin account will only show you the number of unique cards that you have. Multiples of one card will only display as one in the 'Cards Collected' tally. To find out exactly how many cards you have, including the multiples, I recommend viewing your cards.
When you view your cards, you will notice that some of your cards have a number on the bottom right side. That number indicates how many of that card you have collected. When you add up all the cards you have, plus the multiples, you will have a total of 75 cards.
At this time, I can confirm that the penguin 'Saraapril' does have 75 total cards in their inventory. I can also confirm that the cards you unlocked have successfully been added to this penguin's inventory.
If you have any other questions, please feel more than welcome to contact us at anytime. We are always here to help.
Kindest regards,

XXXXXX (Fifth Person to Answer)

Club Penguin Support

This is INTERESTING! Club Penguin Doesn’t count the double Cards but STILL we Pay full Price for them! We can’t choose our Card-Jitsu Cards we have to take what we get…This is a GREAT way for Disney Club Penguin to earn Money and to get a Full Online Deck can Cost EXTREMELY Much as you NEVER will know how many doubles you will Unlock! PLEASE CP CHANGE THIS! I DON’T want any Doubles BEFORE I have a FULL DECK!

November 15, 2010 I sent an email to Club Penguin Support…

Hi XXXXXX

Thanks for letting me know about how you counting the cards I missed that...Sorry
With this new facts I still miss a Card:
I had initially 39 different cards and 40 cards totally (I missed to count the doubles)
I unlocked 31 different cards and 5 doubles that makes 36 cards totally
I should end up with 70 different cards and 76 cards totally
BUT I have 75 cards totally in my deck.
I compared card by card and found that there is 1 card missing and that is the first card that I had from the starter deck Sensei gave me

I missing the fire nr 3 cart surfer Penguin the card has a blue frame and a soft Pink (apricot) Penguin riding in a Mine Cart
Can you please add it back?
 
Saraapril

November 15, 2010 I got an email from Club Penguin Support…

Hello Saraapril,

Thank you very much for your response.
I'm glad to hear that the card count issue has been cleared up. I have added the 'Cart Surfer' card to the penguin 'Saraapril' for you, bringing your total card count up to 76.
I hope that you are enjoying your time waddling around the island and if you have any other questions or concerns, please feel more than welcome to write to us at anytime. We are always here to help!

Kindest regards, 
XXXXXX (Sixth Person to Answer)
Club Penguin Support

November 23, 2010 I sent an email to Club penguin Support…

THANK-YOU SO MUCH! XXXXXX :)
All my Cards are on my Account now and they are placed in right order too without me asking for it :)
Thank-You! Thank-You!! Thank-You!!!
I just wonder one thing is this Bug fixed OR will I have problem if I unlock another Card-Jitsu Fire Code?
 
Saraapril :)

November 24, 2010 I got an email from Club Penguin Bug Team…

Hello Saraapril, 
Thanks for your reply. You shouldn't have any more troubles with unlocking Card-Jitsu cards but if you do, please contact us and we will be happy to help sort out any issues. I hope that you continue to enjoy your experience waddling around the island. Card-Jitsu Water has officially been released! Have you had a chance to play? We would love to hear what you think. 

Happy waddling,
XXXX (Seventh Person to Answer)

Club Penguin Support

FINALLY I got all the Card-Jitsu Cards I have PAID for to my Account!

Saraapril’s Card-Jitsu Cards Online :)

I think Club Penguin Support and Bug Team needs to be better educated to fix problems and need to be more careful and diligent when they read and reply to Penguin’s emails.

Conclusion: This experience has taught me that we can clearly NOT Trust Club Penguin to automatically give us what we PAY for! All this has taken A LOT of hard work and stolen lots of TIME for me!

Even if I am Happy that this FINALLY is solved I can’t understand how grownups can Fail so completely Again and Again to do the work they are Paid to do!

23 comments:

  1. I emailed Club Penguin once to give me my unlocked items and they said they would not give me them. I deleted the email sadly because I was so mad. I can't remember why if there was even any good reason.

    ReplyDelete
  2. I hope this doesn't happen to you AGAIN Sara! :( I will now check my card deck and player card when I unlock items :) THANKS for the heads up about it! :D

    ReplyDelete
  3. I'm glad you got your cards back finally! Club Penguin, ever since Disney got placed in front of those two words, you've been stuck in the moment of money. Before Disney, Club Penguin actually helped you with your problems. Disney, you should feel ashamed. Fix the support people now.

    ReplyDelete
  4. I'm glad to hear this from you, have a happy Card-Jitsu training with your lost cards.

    ReplyDelete
  5. When i logged in my cj cards they worked... My coin code did too! My Green crosshatched hoodie and black mp3000 are AWESOME!

    ReplyDelete
  6. Im glad you got your cards! I am mad because i unlocked a goldon card jitsu water code within an hour of it comming out, and it wouldn't let me jump a level! I am a water ninja anywayz now. I have pics too, so i can use them as proof if this happens to anybody else!

    -Coolgem50

    ReplyDelete
  7. YEA THE SAME THING HAPPEND TO ME. When sensei gave me my water starter deck IT DELETED ALL THE OTHER 52 POWER CARDS I HAVE!!!

    ReplyDelete
  8. Wow that took a lot of work I'm glad you got your cards back Saraapril :)

    ReplyDelete
  9. Dear Sara,
    I'm so glad that everything was fixed for you :) But that is so unfair that took days to resolve! That would make me very sad :( I also got very angry at Club Penguin about the new Water game but they only told me what I already know :/ Oh well everything is better (even though it took so long to fix) I feel so sorry for you and I just want to tell you I took the time to read the ENTIRE post :) I hope this NEVER happens again April! Have fun with your new cards...
    From your dear Eskimo Friend
    Alex Eskimo

    ReplyDelete
  10. I'm glad to hear that! When I bought Club Penguin Elite Penguin Force: Herbert's Revenge, the code I got didn't work! It said it was incorrect! For nearly 2 months, I kept sending photos and calling and e-mailing Club Penguin, working on getting this problem fixed! Finally, the AWESOME Club Penguin Support Team Member Chris, who did the most to help me, found out one of the letters that was a 'T', was supposed to be a 'Y'.

    It WORKED! Just as you said, just keep fighting, and your problem with get fixed, and your money won't get wasted!

    ReplyDelete
  11. COOL, but I have a problem wherein I didn't buy cards but I received special cards!
    Anyways, I have contacted club penguin but when I sent a link and a picture, they said that they are not allowed to view them. I wonder why.

    ReplyDelete
  12. I'm so sorry to hear that Club Penguin keeps screwing up your card-jitsu cards :( you're right; we cannot trust them anymore. It's a shame, really. A childrens' organization is scamming the clildren! Fortunatley for me, mine worked, and I'm deeply sorry that yours didn't at first :( Oh, and I've seen you before while I was looking for Sensei about a week or two ago.

    ReplyDelete
  13. saraapril there's a glitch in the book room. when you are done with a game of mancala and x it out then it teleports you downstairs (coffee shop)

    ReplyDelete
  14. I am VERY disapointed with Club Penguin! I hope this doesnt happen
    to you again! They should not give you doubles! This is why I am NOT
    asking for any CP toys and cards for the holidays! I am also very angry that club penguin did not even bother to read your first
    emails! You are right! We should not trust CP!
    Lunared1
    PS Thanks for taking the time to type this post for us! The world deserves to know!

    ReplyDelete
  15. Typo, typo!

    You said "prize" instead of "price"!

    ReplyDelete
  16. Hi Saraapril

    Thank you for taking your time to email us here at club penguin.Its nice to ask for help from your blog! I have just spoken to our clien technical team,and they mentioned to put your screen on small screen and put your resultion lower.All this should help your cards working again.Our team have fixed this problem.

    Have a "Fintastic Day

    Emma

    ReplyDelete
  17. I have an idea, Saraapri. Next time if you have some codes to put on, try doing this, Enter 3 of the codes, takte a small break and let it process, then enter 3 more, take a break, and so on. It may help register the codes. Hope it works out! -Flippers 863

    ReplyDelete
  18. Hi saraapril im very glad you got your cards back but im very sad:(i just quit cp because number 1 to many bugs that arnt fun! number 2 everything is member only in fact i couldnt stand that everything was member only so i became a member number 3i mean come on rsnail actully quit cp in october and rsnail was one of the best mods:(wellgoodbye saraapril but i still will go on your blog to see whats going on in cp or i mean club bug WADDLE ON!!!

    ReplyDelete
  19. Thanks Thejamesbest :) Typo Fixed :)

    ReplyDelete
  20. Saraapril, how much did all the cards you bought cost? I need more cards terribly bad and need some cards that are affordable!!! thanks lol

    ReplyDelete
  21. Sorry you had such trouble getting your cards! That reminds me of a bug. Sometimes if your computer loads wrong, it says you have ALL the stamps! I was actually kind of happy the first time I saw it. It doesn't say it on the numbers but it DOES in the stamps! If you don't see it on your computer it's a GOOD thing. It occasionally happens on mine!
    As for the card issue, I hope that NEVER EVER happens to you again. I've never known the Club Penguin Team to have such difficulties fixing 1 tiny little thing.
    Oh, And my penguin is Dj3j2!

    ReplyDelete
  22. Hmmmmm... I tried to unlock two items from a pink puffle clip-on... But I lost connection! I looked in my inventory but they weren't there! I contacted CP and they told me just to try the code again and that I just didn't get the items because of the connection timeout... Luckily, it worked! But I am glad you got your cards and I'm sorry you had to go through all that...

    ReplyDelete
  23. I tried to unlock "top trumps" background and it didn't let me. It didn't let my friend either so I wrote to them about it and then they gave it to my friend and asked for mynother email? I was extremely confused. My friend found it quite amusing and yup I still don't have it and I emailed December 2012.

    ReplyDelete