Club Penguin has added 7 new topics about Online Safety on their Safety Help page :)
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What is a third party program, and why shouldn't I use one?
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What is personal information and how do I keep it safe?
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What is a ban?
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Where can I find more information about online safety? - For Parents
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What do I do if someone else is bullying me, or someone else online?
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How do I choose a secure password?
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Where can I find more information about online safety? - For Kids
What is a third party program, and why shouldn't I use one?
A third party program is a website or program that isn’t associated with Club Penguin. These sites or programs are used to do things in Club Penguin, or get items that wouldn’t normally be possible. Using these sites or programs is considered cheating, and may result in a ban.
These other sites, or programs won't protect your penguin account like Club Penguin does, or offer the same safety measures. If you use your penguin name and password on a third party program, someone else could use it to log onto your penguin account. Downloading programs also puts your computer at risk, since you could get a virus.
If you’re not sure if a site or program is a third party program, please check with your parent or guardian. If they think it is, ask them to contact our Player Support Team.
What is personal information and how do I keep it safe?
Personal information includes your real name, email, home address, phone number, school, or usernames on other sites.
To stay safe, you should never use personal information when you are choosing your penguin name or password, or creating usernames on other sites. It’s also important to never talk about these things with other players online.
Club Penguin doesn't allow users to discuss other websites or social networks where personal information could be shared. Remember that this is one of the most important rules. Players who ask for, or share personal information on Club Penguin will be banned.
Our word filter prevents players from discussing personal information, but if someone asks you for it, tell your parent or guardian right away. You can also report them by clicking on the “M” (Report Player) icon on their Player Card.
What is a ban?
A ban is a suspension that is placed on an account when a penguin has broken the Club Penguin Rules. During a ban, the account cannot be used.
Bans can be placed for 24 hours, 72 hours, or could be permanent. When a ban is placed, the player will see a message indicating the length of time left until the penguin is allowed back online.
If an account has been banned, we encourage you to review the Club Penguin Rules to make sure you understand them.
For further info about the ban, (or to re-secure an account accessed by someone other than the account owner) contact our Player Support Team.
Where can I find more information about online safety? - For Parents :)
We partner with a number of brilliant organizations that are dedicated to educating parents and children about online safety.
CEOP
The Child Exploitation and Online Protection (CEOP) Centre is a UK police agency that works directly, or in partnership with local and international forces to protect children online. In 2012, Disney Interactive signed an official Online Safety partnership with them. This made Club Penguin the only official virtual world to partner with CEOP. www.ceop.police.uk/safety-centre
Childnet International
Childnet International is a non-profit organization working with others to help make the internet a great and safe place for children. Childnet works closely with our team of moderators, and provides training to educate children in online safety. www.childnet-int.org
Common Sense Media
Common Sense Media is an impartial, non-profit organization. They provide trustworthy information and tools to give families a better understanding about the media they consume. www.commonsensemedia.org
UK Safer Internet Day
By organizing Safer Internet Day in UK, the UK Safer Internet Center delivers a wide range of activities to promote the safe and responsible use of technology. It is coordinated by a partnership of three leading organizations; Childnet International, the South West Grid for Learning and the Internet Watch Foundation and co-funded by the European Commission. www.saferinternet.org.uk
ChicosNet
ChicosNet is an Argentinean organization whose mission is to teach children about online safety, promote the good use of technology, and encouraging appropriate behavior online. As part of our commitment to safety, Club Penguin helped ChicosNet develop a program, which involved creating an educational kit for schools. www.chicos.net
SaferNet
SaferNet is a Brazilian non-governmental organization that works with the Federal Public Ministry to stop internet crime. It allows users to report crime anonymously, and gives info and training about internet safety. www.safernet.org.br
What do I do if someone else is bullying me, or someone else online?
If you encounter a mean or rude penguin while playing, you can report them to our moderation team. Click the “M” (Report Player) icon on their player card to report a player. Our moderators will review the report and ban any penguins who have broken the rules.
After reporting the penguin, you can also add them to your Ignore List, by clicking on the “ghost” (Ignore Player) icon on their Player Card. Once they’re on your Ignore List, you will no longer see what that penguin says or does. You could also go to a different room, or switch servers.
Tell your parent, guardian, or other trusted adult anytime you see bullying anywhere, or are bullied yourself, so that it can be stopped.
Learn more about the safety partners Club Penguin works with.
How do I choose a secure password?
A secure password is one that someone else can't guess, no matter how well they know you. Keep your password a secret from everyone, except your parent or guardian. Not even your best friend should know your password!
Password Tips:
- Choose a password that's at least 8 characters long (a character can be a letter, number, or symbol).
- Use a combination of numbers (1234), letters (abcde), and symbols (!@#$). You can even use CAPITAL letters.
- Try making up your own word, or combine a few of your favorite words, (for example, your favorite animal and Disney character). Just don’t use something your friends would guess.
- Don't use your birthday, street address, or school name.
Once you have a secure password, use these tips to keep it safe:
- Never share your password with your friends
- Don’t check “Remember me on this computer” or “Remember my password” if you are playing on a public computer (at school, at a library, at a friend’s house)
- Never enter your penguin name and/or password on any website other than the official clubpenguin.com site
If you think someone else knows your password, or if you need help choosing a secure one, please contact our Player Support Team.
Where can I find more information about online safety? - For Kids :)
We partner with a number of brilliant organizations that are dedicated to educating parents and children about online safety.
Thinkuknow
A guide to internet safety and safe surfing for kids created by CEOP. It offers lots of information on how to report bullies, or things you see on the internet that upset you. www.thinkuknow.co.uk
NetSmartzKids
A program by the National Centre for Missing and Exploited Children that teaches young people to recognize dangers and increase their self-confidence online. www.netsmartzkids.org
Kidsmart
A website created by Childnet International, to teach children more about the internet and how to stay safe online. www.kidsmart.org.uk
Disney Safe Surfing
Join Mickey and the gang for adventure, fun, and online awareness tips. www.disney.co.uk/DisneyOnline/Safesurfing/index.html
Safer Internet Day
Club Penguin is a proud supporter of Safer Internet Day, and encourages both parents and kids to get involved.
Club Penguin Safety Measures!
Ella Henderson about Safer Internet Day 20013 :)
Safety Quiz in Club Penguin Magazine :)
Cyberbullying of Saraapril!
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